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The situation
A lender's recovery book runs to thousands of accounts. Each one needs a demand notice, then a Section 138 complaint or a SARFAESI notice, drawn on that account's actual loan documents, actual default dates, actual outstanding figures and actual addresses.
The work is given to a panel of advocates across several states. Each panel firm drafts in its own style, from its own understanding of the file, at its own pace. The lender finds out whether a notice was defective when it is challenged, by which time the limitation picture has moved.
Why it is hard
The facts come from the loan file, not a spreadsheet
A notice drawn from a summary row is only as good as the row. The sanction letter, the security documents and the statement of account are where the enforceable facts live, and they are documents, not fields.
One defective template multiplies
At this volume an error in how a clause is drawn is not an error in one notice. It is an error in every notice drawn that way, discovered one challenge at a time.
Issuing is an advocate's act
A notice is signed by somebody who is answerable for it. Generation at scale does not change that, and any system that blurs it is building a problem rather than solving one.
How we approach it
Kanoon IQ Recover reads the loan documents for each account, extracts the facts a notice depends on, and generates the draft against them, citing the document and page each fact came from. Accounts where a required document is missing or the figures do not reconcile are held back as exceptions rather than drafted around.
Every draft goes to the panel advocate for that account, who reviews it against the file and issues it. The lender sees status, next dates and outcomes for every account across every panel firm in one place, which is the part that does not exist today.
What changes
- Notices drafted from the loan documents, with each fact traceable to its page
- Accounts with missing documents or unreconciled figures held back as exceptions
- Panel advocates review and issue; nothing goes out unsigned
- Status, next dates and outcomes visible across every firm and every state
Next
Is this your problem too?
Bring the version of it you actually have. We will tell you what it would take, including when the answer is that it is not worth doing.