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Phone calls
Inbound and outbound on the telephony you already run, through your existing numbers. No change of provider and no new hardware.
Vocalyst
Every customer call and message, handled.
Vocalyst answers the calls and messages coming in and runs the ones going out — on the phone, on WhatsApp, on SMS and web chat, and inside Microsoft Teams and Slack. One system across every channel, so your people spend their day on the customers who actually need a person.
One system, every channel.
Customers do not pick a channel and stay there. They ring, then message, then ring again. Vocalyst works across all of them and keeps one running thread per customer, so nobody has to repeat themselves and your team sees the whole history in one place.
Where most customers in India actually reply. Enquiries, confirmations, reminders and follow-ups on WhatsApp Business.
SMS
For the reminders and confirmations that have to land even when the customer has no data.
Web chat
On your own site, handled the same way and recorded in the same thread as everything else.
Microsoft Teams
For internal service desks and staff requests that already live inside Teams.
Slack
The same for teams whose internal requests arrive in Slack instead.
What it takes off your team.
The work that fills a contact centre is mostly repetition: the same questions answered, the same lists worked through, the same second and third attempts. That is the part Vocalyst carries.
Routine enquiries
The handful of questions that make up most of your incoming volume — answered immediately, at any hour, without anyone waiting in a queue.
Calling campaigns
Works through a calling list at a volume that would otherwise need more seats than the campaign can justify.
Reminders
Appointments, renewals, due dates and payments, sent on the channel that customer actually responds to rather than the one you happen to use.
Follow-ups
The second and third attempts that get dropped the moment the floor gets busy with live calls.
Handover to your team
Passes the customer to a person the moment it should, with everything already collected, so the customer never starts again from the beginning.
Records in your systems
Writes outcomes, dispositions and next actions straight into your CRM or ticketing system, so the reporting you already run keeps working.
Who it is for.
Contact centres and BPOs
Operations carrying high volume where a large share of what comes in follows a predictable shape.
Telecalling and collections desks
Teams whose reach is capped by how many numbers one person can physically dial in a shift.
Customer service teams
In-house desks that want the routine questions dealt with without customers waiting to be picked up.
Sales and renewals teams
Outreach and renewals that depend on reaching the customer at the right moment, on the channel they answer on.
Next
See Vocalyst on your own call list.
Bring a week of your incoming enquiries, or one outbound campaign. We will run it on your channels and you can judge it against what your floor does today.